Last Updated 22 Jan 2025
Privacy Policy
Your privacy is important to us at Fine Carpets & Flooring. This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
Lawful bases and data protection rights
Our lawful bases for collecting or using personal information to provide services and goods, and for dealing with queries, complaints or claims are:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
Directly from you
How long we keep information
We keep your personal information until it is no longer required for us to carry out our business activities, or until you request for us to delete it.
Who we share information with
Data processor: Google Analytics
This data processor does the following activities for us: provide website analytics
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us by reaching out via our contact page.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113